Additional Services
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ADDITIONAL SERVICES
While we focus on claims adjustment and administration as our core competency, we have developed additional services that are components of any good claims handling organization. By our customer’s requests, we have unbundled several of these services and can offer them to qualified organizations.
While we focus on claims adjustment and administration as our core competency, we have developed additional services that are components of any good claims handling organization. By our customer’s requests, we have unbundled several of these services and can offer them to qualified organizations.
SPECIAL INVESTIGATION UNIT
NARS has an in-house Special Investigation Unit (SIU) to work with our examiners to combat fraud. Through training, investigation, and deterrence, our objective is to enhance the ability of our experienced claims professionals to recognize the latest schemes and actively prevent fraud. Algorithms within our claims management system alert our adjusters and SIU team when suspicious activity is detected, providing an additional layer of protection for our clients.
NARS has an in-house Special Investigation Unit (SIU) to work with our examiners to combat fraud. Through training, investigation, and deterrence, our objective is to enhance the ability of our experienced claims professionals to recognize the latest schemes and actively prevent fraud. Algorithms within our claims management system alert our adjusters and SIU team when suspicious activity is detected, providing an additional layer of protection for our clients.
SUBROGATION AND SALVAGE
To ensure maximum recoveries on your claims, NARS has built a dedicated unit that focuses on subrogation and salvage. Our workflows are geared towards early identification of potential recoveries which allows our experienced specialists to become involved very early in the claims cycle and results in the optimal outcomes for your program. We also offer subrogation audits of past claims to identify potential recovery opportunities.
To ensure maximum recoveries on your claims, NARS has built a dedicated unit that focuses on subrogation and salvage. Our workflows are geared towards early identification of potential recoveries which allows our experienced specialists to become involved very early in the claims cycle and results in the optimal outcomes for your program. We also offer subrogation audits of past claims to identify potential recovery opportunities.
CLAIMS AUDITING
Quality is the heart of loss cost control. We have designed a system (our Trend Analysis Program) to provide objective measures of our quality in key areas, including coverage analysis, liability investigation, documentation, customer service, adjustment expense control, loss cost control, reserving, legal handling, and subrogation. Our results are measurable. At the request of our customers, we now offer auditing services to help others evaluate their own claims handler’s work.
Quality is the heart of loss cost control. We have designed a system (our Trend Analysis Program) to provide objective measures of our quality in key areas, including coverage analysis, liability investigation, documentation, customer service, adjustment expense control, loss cost control, reserving, legal handling, and subrogation. Our results are measurable. At the request of our customers, we now offer auditing services to help others evaluate their own claims handler’s work.
DWELLING UNDERWRITING INSPECTIONS
North American Risk Services has partnered with JVI Appraisal services to offer field property inspections of residential risks for Property and Casualty Insurers.
The inspection program for homes includes 3 levels of services, all completed in person by a professional home appraiser.
North American Risk Services has partnered with JVI Appraisal services to offer field property inspections of residential risks for Property and Casualty Insurers.
The inspection program for homes includes 3 levels of services, all completed in person by a professional home appraiser.
- Level 1 service includes a drive-by inspection and photo of the front of the property location. A replacement cost valuation is included.
- Level 2 service includes contacting the occupant, physical inspection, photos of front and rear of the property, and completion of an underwriting questionnaire.
- Level 3 service includes both interior and exterior photos of the home, a 360 Value Report on replacement cost value range, and the completion of an underwriting questionnaire signed by the homeowner.