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Claims Intake – Customer Service Representative

September 15, 2022
Nationwide, Remote
Job Type


Job Description:

Provides technical and telephonic customer service support for the claim department representatives by setting up first notice of loss claims.

Essential Duties and Responsibilities

  • Provide telephone service and assistance to all company customers and other claim-related parties.
  • Respond to customer inquiries in a polite, timely, and accurate manner.
  • Enter and maintain required claim information into the company claim system.
  • Notify appropriate technical personnel regarding both new losses and technical inquiries.
  • Provide pre and post-loss material to assigned customers as required.
  • Performs other assigned tasks and duties as required or directed.

Qualification Requirements:

 Education / Licensing:

  • High School Diploma or equivalent required, 2-year degree or higher preferred.
  • Bilingual abilities (Spanish), including translation a plus.
  • 2+ years of customer service experience preferred.

Technical Skills:

  • Advanced/accurate typing skills.
  • Must possess excellent written and verbal communication skills.
  • Advanced knowledge of various computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)


  • The position requires poise, tact, and diplomacy at all times.
  • Must be able and agree to work overtime as needed, especially during a catastrophe.
  • Must have high interpersonal skills to handle sensitive and confidential situations and information.
  • Communicate clearly and concisely with customers, claimants, and other parties involved.
  • Requires extended periods of sitting
  • Requires consistent data entry/typing ability
  • Repeated use of keyboard, mouse, and exposure to computer screen
  • Requires working indoors in environmentally controlled conditions Requires lifting of files and boxes up to approximately 20 pounds
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