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Help Desk Administrator

Published
October 25, 2024
Location
Nationwide, Work from home
Job Type

Description

Are you looking for a position that allows you to work in office and at home?!

 

We have a great opportunity for you!

  • Hybrid Position
  • Full Time Position
  • Full Benefits Package (Medical, Dental, Vision – And Much More)
  • IT Equipment Provided

 

The Helpdesk Administrator assists the company with daily system functions. Provide software, phone, and network support, training, and troubleshooting. Provides support on a wide range of applications.

 

Essential Duties and Responsibilities:

  • Knowledge of advanced principles or systems analysis and design
  • Assist both internal and external customers on open issues, follow to completion
  • Work helpdesk tickets effectively and timely till completion
  • Add, remove, or update user account information, reset passwords, etc.
  • Effectively meeting deadlines, properly utilizing resources, following processes
  • Responsible for basic phone support, adding new users, troubleshooting issues with vendors.
  • Perform other duties as assigned

 

Qualification Requirements:

Education / Licensing:

  • Bachelor’s degree in information systems or equivalent experience.

 

Technical Skills:

  • Ability to correctly install and maintain computer hardware and software
  • Ability to support/troubleshoot remote users over the phone
  • Ability to detect, analyze and resolve computer software and network problems
  • Ability to establish and maintain effective working relationships with other technical staff, vendors, and users
  • Ability to follow verbal and/ or written instructions
  • Ability to identify and monitor potential operational malfunctions
  • Ability to solve hardware and software problems in logical manner
  • Knowledge of hardware and software installation, testing, and operations
  • Knowledge of networking concepts and fundamentals
  • Knowledge of advanced principles of systems analysis and design
  • Knowledge of telecommunications fundamentals

 

 

Apply
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