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Temp – Claims Processing Representative

Published
September 15, 2022
Location
Nationwide, Remote
Category
Job Type

Description

Job Description:

Provide support to the claim staff by performing assigned tasks and duties.

Essential Duties & Responsibilities:

  • Update Litigation Module in Claims Cube (C3) with litigation information
  • Request missing litigation information from attorneys to complete the module
  • Review and update C3 data as directed
  • Performs other assigned tasks or duties as required or directed
  • Ability to follow through on assigned tasks with accuracy
  • Must possess excellent written and verbal communication skills.
  • Advanced knowledge of various computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)

Qualification Requirements:

 Education / Licensing:

  • High School Diploma or equivalent required, 2-year degree or higher preferred.
  • Bilingual abilities (Spanish) a plus
  • 2+ years of customer service experience preferred.

Technical Skills:

  • Ability to follow through on assigned tasks with accuracy.
  • Must be able and agree to work overtime as needed, especially during a catastrophe.
  • Must possess excellent written and verbal communication skills.
  • Advanced knowledge of various computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)
  • The position requires poise, tact, and diplomacy at all times.
  • Must have high interpersonal skills to handle sensitive and confidential situations and information.
  • Communicate clearly and concisely with customers, claimants, and other parties involved.

Abilities:

  • Must be able and agree to work overtime as needed, especially during a catastrophe.
  • Requires extended periods of sitting.
  • Requires working indoors in environmentally controlled conditions.
  • Requires lifting of files and boxes up to approximately 20 pounds.
  • Repeated use of keyboard, mouse, and exposure to the computer screen.
  • Recommended Continuing Education: Self Study – Property Casualty Concepts.
  • Recommended Continuing Education: Self Study - Claim Basics.
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