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Experience, Integrity & Client Focus.


NARS has been very successful in attracting some of the industry’s most experienced and qualified claims personnel, and our exceptionally low employee turnover level underscores their satisfaction. We combine significant experience with clear-cut protocols and unsurpassed technology to deliver the best claims administration available.

You will find that our offerings are both extensive and competitive, while providing a level of client service that is unsurpassed in the industry. Regardless of the type of loss, our professionals manage your claims with the exacting quality you can trust.


Third-party claims administration demands absolute trust. Unlike many third party claims administrators, NARS is not owned by an insurance company, reinsurer, or brokerage. That’s why we are able to serve our customers as a wholly independent partner dedicated to meeting client needs without conflicts of interest.

We consistently earn excellent reviews from primary, reinsurance and regulatory auditors. We also regularly conduct a critical self evaluation for continuous improvement. Independent of our Claims Department, NARS’ Quality Assurance Department is devoted to continuous audits for trend evaluation and targeted improvement.

Client Focus

Customer service is the definitive core of our claims management services. Every employee is dedicated to key objectives in critical areas – prompt contact, adherence to specific timelines, and meeting customer-specific claim directives. Our continuing goal is to safeguard claims and guide examiners to carefully-considered actions.

  • Superior experience in all types of claims
  • Specialized units for Workers’ Compensation, Transportation, Commercial Liability, Construction Defect and Property
  • Dedicated Recovery Unit to maximize subrogation, salvage and deductible collections
  • SIU specialists focus on the constant threat of claims fraud
  • Consistently excellent reviews from primary, reinsurance and regulatory auditors
  • Improved risk management and financial performance
  • Superior service and positive customer experience
  • Well-defined protocols and internal auditing
  • Data integrity – monitor and adjust to trends to reduce claims cost and increase profits
  • Proactive regulatory compliance

Diversity, Equity, and Inclusion Statement

NARS strives to foster a diverse, equitable, and inclusive culture. There is immeasurable value in diverse experiences, backgrounds, perspectives, and thoughts within our workforce. It enhances our creativity, innovation, and problem-solving capabilities and directly contributes to our business success.

We maintain an inclusive environment where everyone is treated equitably and respectfully and has an equal opportunity to thrive and succeed. We uphold fairness in our policies, practices, and treatment of all employees, regardless of race, ethnicity, gender, sexual orientation, socioeconomic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies.

  1. Hiring practices: We work to ensure our recruitment and hiring processes are free from biases, attracting talents from various backgrounds and experiences. Our goal is to maintain a workforce that mirrors the diversity of the communities we serve.
  2. Training and Development: We provide regular training and workshops focused on diversity, equity, and inclusion.
  3. Inclusive Culture: We strive to build an environment where everyone feels valued, heard, and encouraged to contribute their unique ideas and perspectives. We foster open communication and respect for diverse viewpoints.

Our journey towards diversity, equity, and inclusion is ongoing. We are committed to learning, evolving, and making necessary changes to enrich our inclusivity culture further. We believe NARS will thrive as a diverse, equitable, and inclusive workplace by taking these measures.

SOC 1 Type II Certification

We understand our client’s need for precise controls in processing sensitive data and managing significant financial transactions, and we take every opportunity to develop and demonstrate sound business practices. NARS elected to achieve the premier SOC 1 Type II certification set forth by the American Institute of Certified Public Accountants. Short for Service Organization Control, SOC 1 Reports are prepared in accordance with Statements on Standards for Attestation Engagements Number 16 and employ an exceptionally thorough auditing process to identify and test a service organization’s internal controls.

NARS successfully demonstrated the rigorous internal controls and procedures required to achieve SOC 1 Type II certification. This independent verification by an unbiased third party assures our clients that we have appropriate controls for safeguarding data and transactions.