Workers’ Compensation Center of Excellence℠
The Workers’ Compensation Center of Excellence℠ is the Workers’ Compensation division at North American Risk Services, Inc. (NARS) Using expertise, education, and communication to get the injured worker back to work and back to life, the Workers’ Compensation Center of Excellence is committed to helping clients and injured workers achieve the best possible outcome. The Workers’ Compensation Center of Excellence℠ features the Workers’ Empowerment Model and is executed by the Workers’ Empowerment Team.
Workers’ Empowerment Model
The Workers’ Empowerment Model is a Workers’ Compensation claim handling process used by Workers’ Empowerment Specialists. It is built upon empathy, compassion, emotional intelligence and uses recovery-focused thinking to guide an injured worker through the claim process, ultimately getting them back to work and back to a restored life.
Workers’ Empowerment Team
The Workers’ Empowerment Team are members of the Workers’ Compensation Center of Excellence and use the Workers’ Empowerment Model as part of their claim handling process. The team members lead with empathy, care, and compassion and are influencers of the outcome of the injured workers’ worst moments of their life.
Our Workers’ Empowerment Team features highly-qualified specialists who average over 15 years of experience and are licensed across multiple jurisdictions. Because of our experience, we ask the right questions to understand medical issues related to injuries and to determine claim compensability. Our claims management systems allow us to maximize cost containment opportunities while meeting or exceeding the timelines required in even the most stringent jurisdictions.
We actively seek new ways to lower the cost of workers’ compensation claims for our clients. Because your employees are valuable to you, we explore the best ways to return an injured person to work, providing a solution that works well for everyone and one that offers the best possible outcome for your claims. We are also well versed in MMSEA reporting, either directly as an RRE, or through third-party service providers.
State and Regulatory Reporting
To save you time, we complete the First Report of Injury (FROI) and Supplemental Reports of Injury (SROI) for each state requiring reports. We are compliant with the EDI requirements of each state, report to ISO, and can accommodate various bureau reports.
We believe in delivering outcomes that not only mitigate and minimize our spending but ensure the injured worker receives the right treatment at the right time. Our medical and claim management services include, early claim intervention, return to work programs, medical plans, nurse case management triage, and task, vetted regional vendor panels, medical bill review, and pharmacy bill management.