Transportation Claims Management
Experienced Handling for High-Exposure Transportation Claims
Trucking, towing, bus, and livery claims get focused handling from professionals who understand the exposures, urgency, and litigation risk.
Commercial Auto Claims
Claims Expertise Across Transportation Risks
Keep transportation claims moving with direct access to the people responsible for the file and clear ownership from first notice through resolution. Claims professionals handle investigation, coverage, liability, litigation, and settlement strategy without unnecessary layers.
Trucking
Trucking claims support covers liability, cargo, physical damage, coverage issues, and self-insured retention programs, with resources focused on limiting downtime and recovering losses.
- Cargo: Coordinate with shippers and consignees, manage salvage, and pursue maximum recovery.
- Bobtail/Deadhead: Investigate coverage and identify which carrier is responsible for the loss.
- Physical Damage + S.I.R. Administration: Coordinate heavy-equipment appraisals and repairs while handling claims within the self-insured retention, financial reporting requirements, and excess or reinsurance notice requirements.
Towing & Recovery
Towing claims require specific knowledge of auto liability, garage liability, garagekeepers legal liability, on-hook exposures, and the property being transported.
- Cargo: Evaluate losses involving vehicles, equipment, containers, generators, computers, and other hauled property, including salvage when needed.
- On Hook: Review hook-up, tie-down, steering-wheel restraint, and safety-chain issues while pursuing recovery from responsible parties.
- Garagekeepers + Garage Liability: Address bailee coverage, property damage, customer injuries, and allegations involving repairs performed by the towing operation.
Bus
School bus, sightseeing, charter, and shuttle claims receive handling built around passenger exposure, multi-party accidents, jurisdictional issues, and getting damaged vehicles back in service.
- Commercial Auto Liability: Investigate charter, airport shuttle, event shuttle, and student transportation losses across jurisdictions.
- Passenger Claims: Obtain statements from involved parties and coordinate communication when an accident involves multiple passengers.
- Physical Damage: Use heavy-equipment appraisers to quantify damage quickly and work with the client’s preferred shop to reduce downtime.
Livery
Livery claims support spans taxi, limousine, black car, shuttle, rental, leasing, and loaner-vehicle programs, with attention to both liability and the cost of taking a revenue-producing vehicle out of service.
- Taxis: Investigate liability and physical damage quickly to reduce disruption and avoid paying damages the driver or fleet did not cause.
- Limousines: Handle liability, physical damage, lease gap, and loss-of-use claims for individual operators and larger fleets.
- Auto Rentals: Determine applicable coverages and their order while pursuing downtime and diminution-of-value claims for rental, dealer-loaner, and fleet-leasing programs.
Expert Claims Management
Get Control of the Claim Early
Transportation losses can involve multiple vehicles, injured passengers, damaged cargo, disputed coverage, and equipment that needs to get back on the road.
Delay can mean lost evidence, longer downtime, and liability positions that become harder to unwind.
When working with us, you get a claims team that moves early to secure statements and evidence and set a clear strategy around your needs.
Build Claims Handling Around Your Program
Set handling instructions, reporting requirements, escalation procedures, litigation guidelines, and service expectations based on how your transportation program operates.
Industries
Keep the Claim Moving at Every Stage
Keep the file moving with a clear handling strategy from the moment the loss is reported. With fewer people between you and the file, you can reach the right person faster and keep decisions moving.
Investigate Early
Claims professionals establish the facts, identify involved parties, and determine what requires immediate attention.
Preserve Evidence
Adjusters secure available scene information, vehicle data, photographs, video, records, and witness information before critical details disappear.
Evaluate Coverage and Liability
Policy terms, contracts, facts, damages, and potential responsibility are reviewed early to give the file a clear direction.
Manage Litigation
Adjusters coordinate with defense counsel, track strategy and costs, and keep litigation activity focused on the claim’s resolution.
Resolve the File
Claims professionals evaluate damages, settlement opportunities, defenses, recovery options, and remaining exposure to move the file toward closure.
Technology
Better Visibility Across Your Transportation Claims
Track claim activity, reporting, trends, and developing issues across your program in one place. See which files are moving, which are stalled, and where costs or litigation need attention.
Additional Claims Services
Additional Support for Transportation Claims
Transportation claims can require specialized support as the exposure develops. Related services can work alongside the primary adjuster while keeping the file coordinated under one claims strategy.
Get More From Your Claims Management Partner
Get a claims management partner that can investigate quickly, manage complex exposures, and keep transportation claims moving toward resolution.