Description
Apply today so we can talk to you about why NARS could be the best opportunity you’ve been looking for!
- Professional Growth Opportunities
- 100% Remote Working Positions
- Great Benefits (paid vacation & holidays + medical, dental, vision and much, much more!)
- Work/Life Balance
Starting at $18/hour!!
Full Time Position – Monday – Friday, 9:00 am – 6:00 pm with rotating Saturdays (8:00 am – 5:00pm)
A Bilingual Portuguese Claims Intake Representative provides technical and telephonic customer service support for the claim department representatives by setting up first notice of loss claims.
Essential Duties and Responsibilities:
- Provide telephone service and assistance to all company customers and other claim-related parties.
- Respond to customer inquiries in a polite, timely and accurate manner.
- Enter and maintain required claim information into the company claim system.
- Notify appropriate technical personnel regarding both new losses and technical inquiries.
- Provide pre and post loss material to assigned customers as required.
- Performs other assigned tasks and duties as required or directed.
Qualification Requirements:
Education / Licensing:
- High School Diploma or equivalent required, 2-year degree or higher preferred.
- Bilingual abilities - fluent in English & Portuguese required
- 2+ years of customer service experience preferred.
Technical Skills:
- Advanced / accurate typing skills.
- Must possess excellent written and verbal communication skills.
- Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform).
Abilities:
- Position requires poise, tact, and diplomacy always.
- Agree to work overtime for catastrophe situations which may require weekends and holidays.
- Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
- Must be able to communicate clearly and concisely with customers, claimants, and other involved parties.
- Requires long periods of sitting.
- Requires consistent data entry/typing ability.
- Repeated use of keyboard, mouse, and exposure to computer screen.
- Requires working indoors in environmentally controlled conditions.
- Requires lifting of files and boxes up to approximately 20 pounds.