Workers’ Compensation Claims Management
Helping injured workers recover while keeping claims on course
NARS provides commercial and personal property claims management for programs that need prompt action, experienced judgment, and clear communication from first notice through resolution.
Workers’ Compensation Claims
Experienced people and an early plan
for every claim
Our workers’ compensation specialists average more than 15 years of experience and typically handle three to four jurisdictions. Medical Only and Indemnity claims go to specialists with the right focus, supported by active supervisory oversight and defined caseload limits.
Early Intervention
Claim activity begins at first notice with employee contact, compensability review, investigation, medical coordination, and identification of return-to-work opportunities.
Return to Work
We engage the employer, injured employee, treating provider, and appropriate clinical resources to support safe transitional duty and reduce avoidable lost-time duration.
Medical Management
Nurse triage, case management, utilization review, bill review, pharmacy management, provider networks, and related resources help support appropriate care and cost control.
Compliance and Reporting
NARS supports state EDI requirements, FROI and SROI filing, ISO reporting, bureau reporting, and MMSEA reporting directly as an RRE or through approved service providers.
Recovery Focused Workers’ Compensation Management
Balance employee support with disciplined claim control
An injured worker needs clear guidance, timely care, and consistent communication. The employer needs accurate information and a plan for moving the claim forward.
NARS brings those needs together through compassionate communication, critical thinking, and active management of medical treatment, work status, reserves, litigation, and closure opportunities.Our low supervisor-to-adjuster ratio supports hands-on leadership and coaching.
Build Workers’ Compensation Claims Handling Around Your Program
Set handling instructions, jurisdictional requirements, contact and escalation protocols, return-to-work procedures, medical management referrals, and reporting expectations based on how your organization operates.
The NARS Approach
Recovery focused handling with active oversight
Supervisors stay involved through file review, coaching, escalation, and strategy discussions. Clients receive meaningful updates and visibility into the measures that affect claim outcomes.
First Notice and Early Contact
We establish the claim promptly, contact the injured employee and employer, identify urgent needs, and begin gathering the information required for timely decisions.
Compensability and Investigation
Specialists review the reported injury, employment facts, jurisdictional requirements, medical information, and available evidence to determine benefits and document the claim strategy.
Medical Coordination
We monitor treatment and work status, engage clinical resources when appropriate, and use medical plans, bill review, pharmacy support, and provider networks to support quality care and cost control.
Litigation and Expert Coordination
Early collaboration with the employer and treating provider helps identify safe transitional duty, address restrictions, and reduce unnecessary disability duration.
Reserving and Resolution
We establish reserves based on the probable outcome, revisit adequacy as facts change, and actively manage litigation, settlement, statutory reporting, and closure opportunities.
Workers’ Compensation Claims Technology
Keep clients and injured employees connected
Our claims system gives clients access to claim information and configurable reporting around program priorities.
NARSConcierge can give injured workers secure access to claim updates, messages, document uploads, and payment information, helping reduce uncertainty and keep communication moving throughout recovery.
Additional Claims Services
Specialized support for workers’ compensation claims
Workers’ compensation claims may require added clinical, investigative, or recovery resources. NARS can coordinate these services within the broader claim plan, so specialists, clients, and service partners work from the same strategy.
Find a Provider in the NARS Medical Provider Network
Use the provider search tool to locate participating medical providers. For electronic billing, the NARS Payor ID is CB172.
NARS Medical Provider Network
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