Additional Claims Management Services
Specialized support where your program needs it most
Strengthen your claims operation with services that connect to the way your program already works. NARS can integrate medical, investigative, recovery, quality, appraisal, intake, and loss control resources around your priorities.
Claims Support Services
Bring specialized resources into one coordinated claims strategy
Claims performance often depends on work that happens beyond the adjuster’s desk. Medical oversight, investigations, recoveries, auditing, appraisals, intake, and loss control can each affect cost, consistency, and the pace of resolution.
NARS helps clients connect these services to the broader claims process. Each solution can be configured around program requirements, jurisdictional needs, reporting expectations, and the level of support your internal team needs.
Medical Management
Support appropriate care while managing medical costs
Our integrated medical management solutions help connect injured employees with appropriate care while giving claims teams greater support throughout the life of a claim. Services may include 24/7 nurse triage, case management, utilization review, medical bill review, pharmacy management, provider network solutions, and other clinical resources.
NARS can tailor the mix of services, referral criteria, communication protocols, and reporting to the needs of each client and workforce. The goal is to support informed treatment decisions, timely progress, and responsible cost management.
Legal Bill Review
Create greater control and visibility around legal spend
NARS reviews legal invoices and related expenses for accuracy, adherence to established billing guidelines, and reasonableness. The review can identify billing issues and potential savings while giving clients a clearer view of where litigation dollars are being spent.
Legal bill review can operate as a stand-alone service or as part of a broader litigation management strategy. Workflows, escalation thresholds, reporting, and client approval requirements can be configured around the program.
Special Investigations Unit
Investigate suspicious activity without losing sight of the claim
Our Special Investigations Unit helps clients identify, investigate, and manage suspicious claims and potential fraud. NARS coordinates experienced internal resources and trusted external specialists based on the facts of the claim and the applicable jurisdiction.
Investigative support may include surveillance, background research, social media review, field investigation, recorded statements, and other services. SIU activity remains connected to the claims strategy so adjusters and clients can use the findings to guide appropriate next steps.
Subrogation and Recovery Services
Identify recovery opportunities early and pursue them through resolution
Our dedicated Recovery Unit evaluates claims for opportunities to reduce net claim costs and protect client recovery interests. Potential sources may include subrogation, salvage, deductible collection, and other applicable recoveries.
Early identification matters. By building recovery review and follow-through into the claim lifecycle, NARS can preserve evidence, track responsible parties, and pursue appropriate opportunities through resolution.
Quality Assurance and Auditing Services
Turn claim reviews into clearer accountability and focused improvement
Quality assurance is built into the NARS claims management model. Our independent Quality Assurance team evaluates claim-handling performance against established best practices, client-specific requirements, and defined service expectations using our proprietary SCORE! platform.
Routine and targeted audits help identify trends, reinforce accountability, and focus training where it can make the greatest difference. Results also give clients and NARS leadership a structured view of performance and opportunities for continuous improvement.
Auto Appraisal
Support accurate vehicle damage evaluations and timely decisions
NARS coordinates auto appraisal services to provide the information claims professionals need to evaluate vehicle damage and move the claim forward. Appraisal resources can support damage estimates, valuations, supplemental reviews, and the resolution of discrepancies.
Assignments are coordinated based on the circumstances of the loss, vehicle type, geographic location, and program requirements. This flexible approach helps clients obtain the right appraisal support without adding unnecessary steps.
Call Center Services and Loss Control
Improve the first report and use loss information to reduce future risk
Our configurable call center services provide a professional and responsive first point of contact for claim and incident reporting. Intake scripts, routing, notifications, escalation, and reporting can be tailored to the client’s program so the right information reaches the right people quickly.
Complementary loss control services help clients examine risk exposures and loss trends, then develop practical strategies aimed at reducing claim frequency and improving risk management. Together, these services connect what happens at first notice with what the program can learn over time.
Services Configured Around Your Program
Add the support you need without forcing a standard package
NARS can integrate these capabilities into a broader claims program or provide selected services based on client needs. The operating model is established up front so responsibilities, referrals, communication, and reporting are clear.
Flexible Scope
Select the services, referral criteria, and level of involvement that fit your program.
Connected Workflows
Coordinate specialized resources with adjusters, leadership, vendors, and client contacts.
Useful Reporting
Align reports and performance information with the measures your team monitors.
Build the Right Support Around Your Claims Team
Tell us where your program needs added expertise, tighter oversight, or more consistent support. We will help you define a service approach that fits your claims operation and business priorities.